Rider Safety
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We Listen – Riders, caseworkers, or agencies let us know who needs a ride.
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We Schedule – Our team books the ride through our secure portal.
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They Ride – We get them there safely—no app or credit card required.
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You Support – Cities, counties, donors, and partners help make it all possible.
Every Ride Is About More Than Transportation—It’s About Trust
At Common Courtesy, safety isn’t just a feature—it’s the foundation of everything we do. From the very first ride in 2016, our mission has been to serve riders with care, dignity, and personal attention.
We know our riders face real barriers:
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Some don’t use smartphones.
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Some don’t have a credit card.
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Some live alone, have limited mobility, or are navigating medical, financial, or housing challenges.
That’s why we go beyond ride-hailing. We are a coordinated, human-centered service that builds confidence, protects vulnerable riders, and ensures safe, reliable transportation for those who need it most.
Rider Tips for a Safe Trip
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Confirm your name with the driver before entering the car
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Sit in the back seat for space and comfort
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Wear your seatbelt—always
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Keep your phone with you during the ride
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Ask for help if needed—we’re here for you
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Stay on the phone with a loved one or our team if nervous
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Keep your phone and ID with you
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If something doesn’t feel right, don’t get in—call us first
Hear From Our Riders
“I was nervous at first, but Common Courtesy stayed on the phone with me until I got to my appointment. They really care.”
– Mrs. Taylor, age 79
“My client had a stroke and couldn’t communicate clearly. Common Courtesy made sure the driver had the right info, and I got a call when she arrived. It’s a lifesaver.”
– Caseworker, Grady Trauma Recovery Center
“My mom has Cancer Treatments. Common Courtesy helped us schedule safe rides and made sure the driver knew what she needed.”
– Sandra M., caregiver
Who We Help
1. Trusted Drivers
All rides are provided through Uber Healthcare and Lyft Health, whose drivers pass criminal background checks, DMV screenings, and insurance verification. These drivers are independent contractors vetted to industry-standard safety protocols.
2. Personalized Ride Coordination
Every ride is booked, tracked, and confirmed by a Common Courtesy coordinator. You don’t need a smartphone or app. We match riders with safe, verified drivers and monitor the ride in real time.
3. Live Ride Monitoring
Our dispatch team follows your ride—from pickup to drop-off. If something doesn’t go as expected, we step in immediately. Riders can also request calls before and after rides for reassurance.
4. Phone Support
You can always call us directly. We offer live assistance during ride hours—because real people should be part of the process.
5. Rider Profiles
We store important information (like mobility needs or preferred pickup spots) securely, so rides are smooth and personalized.
6. Door-to-Door When Needed
Many of our riders need more than curb-to-curb service. For medically fragile or elderly riders, we arrange for drivers who assist door-to-door when possible, and we always note special needs in your rider profile.
7. Emergency Response Plan
If a ride deviates or a rider feels unsafe, we follow established escalation procedures in coordination with local agencies. We're in direct contact with counties and partners.
What’s in Your Rider Profile
To keep your rides safe and comfortable, we securely store key information you or your caseworker provides:
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Contact phone numbers
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Mobility needs (walker, wheelchair, etc.)
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Pick-up preferences (driveway, lobby, etc.)
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Emergency contact
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Special notes for drivers (memory loss, speech issues, etc
We use this information to personalize every ride, every time.
🛑 If Something Feels Wrong
Your safety and comfort matter. If anything feels off or you have a concern about a ride, please contact us right away:
📞 Call Us: 678-809-2521
We take all feedback seriously and follow up quickly to ensure riders are supported and protected.
We’re Always Working to Improve
We meet regularly with partner organizations, counties, and healthcare providers to keep our safety standards high and rider experiences smooth. If you have suggestions, please share them—we’re listening.
Shared Responsibility: What Our Partners Can Expect
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Driver & vehicle verification via Uber/Lyft platforms
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Automated ride tracking, GPS timestamps, and reporting
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Custom safety protocols for each agency or chapter
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Regular safety audits and data transparency
Programs with Extra Safety Measures
We work with many public service partners to add layers of accountability, including:
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Fulton & Clayton County Senior Services: Riders pre-screened by county staff; Common Courtesy manages direct billing, ride caps, and zone restrictions.
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Duluth Co-Op & PADV: Clients are connected through trained social workers to ensure safe travel to shelter, food services, or housing offices.
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VA Partners: Veterans access medical appointments via scheduled rides with follow-up support.
Because Riding With Us Should Always Feel Safe
No one should be left behind because of fear, confusion, or lack of access. Whether you're a senior, a parent, a caseworker, or a rider yourself—you can count on Common Courtesy to make each ride safe, respectful, and fully supported.
Have questions or concerns about a ride? Need to report an issue?
Call us at 678-809-2521 or email info@ccrides.org
We’re here to help.